When we work on designing, building and testing technology we should consider the customer in everything that we do. The information we provide is no different. … More Assisting with inquiries: Part one – your audience
There is sometimes a belief that through testing we are guaranteeing a level of quality in a product. Testers who call what they do ‘QA’ are reinforcing that misapprehension. … More Why say QA?
If all the world’s a stage, and all the men and women are merely players, then here are six players that I recognise from the world of testing. … More In on the act: Six testing players
A new standard for Scrabble. Can this bring about more certain outcomes? … More The Scrabble standard
An unreasonable expectation is often placed on testers; the expectation that we can not only reduce uncertainty, but that we can eliminate it. In other words an expectation that we can provide certainty. … More Are you sure? The reassurance in uncertainty
To specialise or not to specialise… that is the question. … More Specialists and the wonderful world of job titles
Rather than vainly chasing the title of expert, we might be better served by acknowledging our limitations, listening to others and continually learning. We might be better served by demonstrating humility. … More Humility and how to avoid becoming an expert
How much involvement should testers have in making the decision about whether a product is ready to ship? … More That sinking feeling: are we ready to ship?
Good testers have many admirable qualities, but prophecy is not typically amongst them. … More The Misinformation Game: three common pitfalls in test reporting
Testing is not simply about coverage of requirements. Thinking about the customer experience can help us test more effectively. … More Bananas (or how to see more than a bunch of requirements)