There is sometimes a belief that through testing we are guaranteeing a level of quality in a product. Testers who call what they do ‘QA’ are reinforcing that misapprehension. … More Why say QA?
How much involvement should testers have in making the decision about whether a product is ready to ship? … More That sinking feeling: are we ready to ship?
Testing is not simply about coverage of requirements. Thinking about the customer experience can help us test more effectively. … More Bananas (or how to see more than a bunch of requirements)
Instead of endless debates on whether testers should be able to code, perhaps we could start a new debate on testers understanding design. … More Designed to test
Human feelings and emotion create empathy, facts and figures do not. How can we close the empathy gap in IT? … More Empathy: a lesson from history