Another week, another newsworthy IT failure. Last weekend, the UK bank TSB migrated its customer accounts to a platform belonging to its new parent company, Sabadell. The migration has led to days of chaos for the bank’s customers and staff, and some troubling times for executives who have struggled to get a grip on the … More Investing in testing
When it comes to quality, perception matters… … More Perception Matters
If responsibility for quality lies with everybody who works within our teams then we need to think quality in. … More Thinking Quality In
A few suggestions for helping you understand your customer. … More Customer empathy – five simple tips
The digital revolution has brought the relationship between customers and technology into sharp focus and we all have an opportunity to demonstrate the value of testing in providing organisations with information that will be crucial to that relationship. … More (More) reasons to be cheerful
The world of software development is rapidly evolving, and the place of testing in this world is adapting too, but this is an exciting time to be involved. … More Reasons to be cheerful
Our thinking can become muddled if we are under pressure. It might be difficult to see more than one way to solve a problem; our thoughts become focused on a single path, even if that path doesn’t get us to where we need to be. … More One Track Mind (or how to get from here to there)
We have become familiar with the terms functional and non-functional in relation to testing. I suggest that they are terms which we might be better off without. … More Functional or non-functional: does it really work?
Whenever we work on something which is intended to meet the needs of someone else, we can ask questions afterwards to determine how successful we have been in meeting those needs. … More Assisting with inquiries: Part four – how was it for you?
When we work on designing, building and testing technology we should consider the customer in everything that we do. The information we provide is no different. … More Assisting with inquiries: Part one – your audience