Another week, another newsworthy IT failure. Last weekend, the UK bank TSB migrated its customer accounts to a platform belonging to its new parent company, Sabadell. The migration has led to days of chaos for the bank’s customers and staff, and some troubling times for executives who have struggled to get a grip on the … More Investing in testing
This diagram shows the target for test reporting – providing valuable and timely information to stakeholders.
… More The Reporting Target
Testers have a duty to keep their clients informed about what they discover, and in doing so, timing and depth of reporting are important factors … More Hitting the mark with test reporting
Whenever we work on something which is intended to meet the needs of someone else, we can ask questions afterwards to determine how successful we have been in meeting those needs. … More Assisting with inquiries: Part four – how was it for you?
If our job is to communicate information through our reports then we need to be selective about what information we present. … More Assisting with inquiries: Part three – filtering information
Looking at the mechanics of reporting and the broad question of HOW you communicate information effectively. … More Assisting with inquiries: Part two – the mechanics of reporting
When we work on designing, building and testing technology we should consider the customer in everything that we do. The information we provide is no different. … More Assisting with inquiries: Part one – your audience
Many of the problems we encounter in the development of software and technology can be overcome through access to useful information. By asking the right questions at the right time, testers can play a significant role in getting the information that is needed to the people who need it. … More Assisting with inquiries: Introduction
How much involvement should testers have in making the decision about whether a product is ready to ship? … More That sinking feeling: are we ready to ship?
Good testers have many admirable qualities, but prophecy is not typically amongst them. … More The Misinformation Game: three common pitfalls in test reporting