What do I mean by ‘Quality’ and what do you mean? These are discussions worth having. … More What do I mean by ‘Quality’?
Another week, another newsworthy IT failure. Last weekend, the UK bank TSB migrated its customer accounts to a platform belonging to its new parent company, Sabadell. The migration has led to days of chaos for the bank’s customers and staff, and some troubling times for executives who have struggled to get a grip on the … More Investing in testing
I’m still very happy using the ‘P’ words… some aren’t so happy. … More Don’t mention the P******
Through increased awareness of problems relating to Accessibility, perhaps we can provide a more inclusive kind of quality. … More Shifting the furniture (a cautionary tale)
Some questions to help promote discussion and analysis of product risk. … More Evaluating risk (and avoiding saturation)
Mentoring can be a powerful mechanism for learning and increasing your confidence in different situations; a voluntary, lasting relationship of trust between a mentee, who has a desire to learn about different perspectives and ideas, and a mentor who can use their own experiences to offer wisdom and guidance. … More Musing on Mentoring
If responsibility for quality lies with everybody who works within our teams then we need to think quality in. … More Thinking Quality In
A few suggestions for helping you understand your customer. … More Customer empathy – five simple tips